Could you be a Sherpa?

by Kitsbow Admin October 27, 2019

Customer Service Sherpas Wanted.  


Play a vital role in providing unequivocally excellent customer service by building real relationships with each and every customer via email and telephone, assisting the merchandising team with whatever they need, processing special shipments, helping at events, and generally doing whatever it takes to keep everything running smoothly (without drama) -- thus the respected title “Sherpa”.

Our Sherpas aren’t just the front-line with the customers, they are integral to our Merchandising Team, Design Team, and Production Team. We all learn from our customers, and the Sherpas are the conduit and facilitators in that constant journey.

What do you bring? We love customer service experience, but our biggest requirement is a knowledge of cycling and an inherent desire to learn and grow. 

We will teach you how to be an amazing contributor and an advocate for the customer, while you learn the world of apparel. There’s more to the gear you wear than meets the eye...

In fact, Kitsbow is one of the few apparel manufacturers in the U.S. utilizing lean manufacturing (aka Toyota Way methodology) where we can and should make adjustments and improvements to the gear we make. We need awesome customer service talent that will help us make those improvements and inspire new products so that we continue to make gear that is both beautiful and incredibly functional, just-in-time. 

Because we’re changing the world, we’re developing our methodologies and software to support our methods… as we do our work. Developing best practices while using those same practices can be challenging. This is not for the faint of heart.

Location: We’re located in Old Fort, NC -- and we ride gravel and single track from the office. We practice “Wear Test Wednesdays” when we ride our bikes and test the products that we make… regardless of your skill level, everyone is welcome. 

Compensation: Depending upon experience includes health benefits.

Hours: Full-time salaried (5-day or 4-day week)


Email with your short description of why you’re interested, and what you would bring to our party.

A LinkedIn profile link would be most appropriate, or send a PDF resume if you must.

Kitsbow Admin
Kitsbow Admin


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