We typically ship our orders within 1-2 business days from your time of order. During times of high volume, it can take longer. If there is an issue or if you have any questions, our Sherpa Team is ready to help.
Kitsbow Local Pick Up
We offer a pick up option at Kitsbow for customers who are local to the area or coming through for a visit. Orders are available for pick up during the week at 59 Commerce St., Old Fort, NC 28762:
- Monday - Friday 7:30 a.m. - 5:00 p.m.
- Please bring a copy of your ID.
We offer free ground shipping within the United States with your purchase.
For an extra charge, we can provide expedited shipping (select at checkout).
For our international friends, we are currently offering FedEx shipping worldwide. Shipping rates are calculated at checkout. Duties, taxes, or other fees are the responsibility of the recipient. These fees will be due at the time of delivery.
If your country is not served by FedEx, please contact us and let us know where you live — we’ll see what we can do.
We do not ship to Freight Forwarders under any circumstances.
For any other questions, please contact the Customer Experience Team or give us a call at 415-448-5246.