We offer free ground shipping within the United States with your purchase.
For an extra charge, we can provide expedited shipping (select at checkout).
For our international friends, we are currently offering U.S. Postal Service shipping Worldwide. If your country is not served by USPS, please contact us and let us know where you live — we’ll see what we can do.
If you do not love your Kitsbow, for any reason, please return it and we will refund your money. Read about our Lifecycle Guarantee. We want to make it right.
To return or exchange a product you purchased from us, please follow these simple steps:
For international orders, or any other situation, get in touch with us by phone or email and we'll figure out how you can return your product. Contact us.
NOTE: We pay for your return shipping if you send it back within 30 days by providing you with a return label (see Step #1 above). After 30 days, we suggest you ship by any insured, trackable means (that's on you; we do not reimburse for your shipping method).
59 Commerce St
ONE EXCEPTION FOR RETURNS If you purchased your product in the Last Chance Zone, we do not accept returns or exchanges for any reason.
You can easily tell if your product cannot be returned -- all product sold in the Zone will have a price that ends in $0.33. These products are new, warrantied, and in perfect condition -- but they cannot be returned or exchanged (thus the awesome price). NOTE: The Zone was established in June 2018; any sale item purchased prior to the Zone also cannot be returned.
See our warranty and repair request form here.